Yes, you can return a product to Brown Pearls. We want you to be completely satisfied with your purchase, so we offer a hassle-free return policy. If for any reason you are not happy with a product, you can return it within 10 days from the date of purchase. The product must be unused, in its original packaging, and in the same condition that you received it. To initiate a return, please contact our customer service team with your order number and reason for the return. Our team will provide you with a return shipping label and detailed instructions on how to proceed. Once we receive the returned product, we will process your refund or exchange within 2-7 business days. Please note that certain items, like opened beauty and food products, may not be eligible for return due to hygiene reasons. For a complete list of non-returnable items and more detailed information, please refer to our Return Policy page on the Brown Pearls website. Your satisfaction is our top priority, and we are here to ensure you have a positive shopping experience with us.

At Brown Pearls, we pride ourselves on offering a curated selection of high-quality beauty brands that cater to diverse beauty needs. Our portfolio includes renowned names such as Maybelline New York, Garnier, Mielle, Cantu and L'Oreal Paris for luxury cosmetics and skincare.

If your food order from Brown Pearls is delayed, we apologize for the inconvenience. Please contact our customer service team immediately with your order details. We will investigate the delay and provide you with an update as soon as possible. Your satisfaction is our priority, and we will do our best to resolve any issues promptly.

Yes, Brown Pearls offers a unique blend of services that include not only beauty and fashion but also gourmet food deliveries. Our goal is to provide a holistic experience for our clients, allowing them to indulge in self-care, style, and fine dining all in one place. Our online food delivery service features a curated selection of healthy and delicious meals designed to complement our beauty and fashion offerings, ensuring you feel your best inside and out. You can conveniently place your order through our website and enjoy a seamless delivery experience.

Yes, Brown Pearls offers custom tailoring services for our plus size fashion collection. We understand that every body is unique, and we strive to provide clothing that fits perfectly. You can contact our customer service team to discuss your specific tailoring needs, and we will work with you to create a custom piece that meets your requirements.

Yes, Brown Pearls offers custom tailoring services for our plus size fashion collection. We understand that every body is unique, and we strive to provide clothing that fits perfectly. You can contact our customer service team to discuss your specific tailoring needs, and we will work with you to create a custom piece that meets your requirements.

Yes, Brown Pearls is dedicated to providing inclusive fashion options that cater to all body types, including plus-size consumers. Our collection features a wide range of stylish and trendy clothing that complements and celebrates every curve. Recognizing the importance of inclusivity and confidence, we focus on quality fabrics and designs that ensure both comfort and elegance. Browse our online catalog to find the perfect outfit that suits your style and size needs.

Brown Pearls provides several shipping options to ensure our customers receive their beauty products in a timely and efficient manner. Uber and Glovo deliver orders placed within Nairobi, while orders in major Kenyan cities and international are delivered via DHL. Detailed information about our shipping methods, costs, and delivery times can be found on our Shipping Information page on the Brown Pearls website.

At Brown Pearls, we pride ourselves on delivering quality products in a timely manner. Orders placed within Nairobi, Kenya typically ship within 1 business day, depending on product availability. For orders based outside Nairobi and international orders, shipping times may vary, generally taking between 7-14 business days. Please note that during peak seasons or promotional periods, shipping times might be slightly longer due to high demand. To ensure you receive your products as soon as possible, we recommend placing orders well in advance of any special occasions or events. We thank you for your patience and understanding.